Privacy Policy

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 Last updated: March 28, 2024

This privacy policy (the “Privacy Policy”) explains how The Soul Pilots, LLC (“we”, “us”, “our” or “TSP”) collects, uses, stores and shares personal information of users of this site or TSP customers (“you” or “your” or “yourself”) or which you provide to TSP. 

By using or accessing this website or providing information to TSP, you are agreeing to the terms of this Privacy Policy. 

Information which we collect 

We collect information which you provide to us including, without limitation, name, email address, phone number and other contact information. We may also collect such information when you sign up to receive emails and/or marketing materials from TSP or if you make inquiries or communicate with us regarding live performance bookings or other matters concerning TSP. We may also collect personal information about you from information you share on TSP’s third-party social media pages, subject to the terms of use and privacy policies of such sites.

Please do not disclose to TSP any sensitive information, for example, health information, political beliefs, trade union membership, racial or ethnic origin, sexual orientation, political opinions, religious or other beliefs etc.  TSP’s website is not intended for anyone under the age of 18. Anyone under that age must not use or attempt to use this website or otherwise provide any personal information to TSP.

How information is used

TSP may use information collected to:

• provide you with services requested, such as, live music performances; 
• to send you requested information or for marketing communications related to TSP;
• to improve our website or services or for operational purposes such as scheduling live performances, ticket sales, processing invoices, responding to complaints or legal matters; and
• for any other purposes we consider reasonably necessary to comply with TSP’s legal obligations or requests from governmental authorities or to protect our rights. 

No sale of personal information

TSP does not sell personal information.

How we share information

TSP may share information collected:

• with TSP band members or volunteers who assist TSP, for the purposes indicated above. TSP uses reasonable efforts to ensure that such parties use the information in accordance with the terms of this Privacy Policy;
• with third party service providers who TSP engages to perform services on its behalf e.g. web-hosting and IT providers, credit card processing, billing, marketing and communication services, ticket sales and event hosting; and
• with law enforcement, courts or governmental agencies to the extent required by law or as provided for use under any contract with you.

Legal basis for using information

The following grounds are used to process personal information:

• we may use personal information subject to your consent. You can withdraw your consent by providing us with written notice at info@thesoulpilots.com; 
• we may use or collect personal information to enter into or perform a contract between you and TSP, such as for a live band performance;
• we may use or collect personal information to comply with legal obligations; and / or
• we may use or collect personal information for our legitimate interests, to provide services or for marketing purposes as envisaged under this Privacy Policy.

Retention of personal information

We retain personal information for business requirements and to comply with legal requirements. If it is no longer needed, we may delete it.

Marketing and advertising preferences

If you have previously signed up to receive emails or marketing communications from TSP and wish to change your marketing and advertising preferences, please contact us at info@thesoulpilots.com.

Protection of personal information

We take the security of your personal information seriously and take reasonable precautions to protect any personal information you provide to us from unauthorized access or disclosure. However, TSP makes no representation or guarantee that any online transaction or communication will be secure. Save to the extent required by applicable laws of the United States of America, we assume no liability to you for actions of third parties or acts or events beyond our control. 

This website and Privacy Policy is governed by laws of the United States of America. If you are using this website from outside the United States of America, please note that your information may be transferred, stored and processed in the United States of America. The data protection laws of the United States of America may not be as comprehensive as those in your country. 

Cookies

Our site may use cookies. A cookie is a text file placed on your device when you visit our website or view messages from us. If you prefer, you may be able to choose to set your browser settings to remove or reject cookies. 

Your privacy rights

In some regions (e.g. the EU and UK) (if applicable under local law) you may (i) request a copy of your personal information (ii) request corrections to address the inaccuracy or incompleteness of personal information (iii) request the deletion of personal information (iv) opt out of receiving certain communications from TSP and (v) request the transfer of your personal information. If you wish to request any of the above, please contact us at info@thesoulpilots.com. Please provide sufficient information to allow us to action your request. Please note that in certain circumstances for technical or other reasons, it may not be possible to remove certain information.

Changes to our Privacy Policy

We may make changes to this Privacy Policy from time to time by posting revised versions on the TSP website. 

Contact TSP

If you have any questions concerning this Privacy Policy, please contact us at info@thesoulpilots.com.